Frequently Asked Questions, FAQs, Help & Support Questions

Wagon taxi (medium size): Wagon taxis are more compact large vehicles with a maximum seating capacity of 6 people including the driver, and a recommended seating capacity of 2 to 4 people. Can store up to 4 suitcases. Suitable for traveling with a small number of people or for business trips, it features a comfortable ride and convenient luggage storage.

Wagon Taxi (medium size): Wagon Taxis are larger, more compact vehicles with a maximum seating capacity of six passengers including the driver and a recommended seating capacity of two to four. It can hold up to four suitcases. It is suitable for trips or business trips with a small number of passengers,
It features a comfortable ride and convenient luggage storage.

Minivan Private Taxi:. Almost the same as above.

They have many names, such as large jumbo hire cars, jumbo wagons, van taxis, limousines, hourly limousines, and hourly limousines, but their purpose is almost the same.

We have Toyota 18 HiAce, 3 Alphard, and 3 Grand Ace.

Chartered large jumbo taxis, wagon taxis, and van taxis can be used as a means of transportation to meet a variety of needs. Both are designed to provide comfortable transportation, and you can choose according to your needs. If you have any questions about reservations or details, please feel free to contact us using the "Inquiry Form".

2 adults = 3 children under 12 years old.

Please call us first as it depends on the current reservation status. It is usually safest to make a reservation a few days in advance.

Yes, that's right. For use within Japan, reservation times are based on Japan Standard Time.
JST → [12:00:00 (UTC+0900)][GMT+0900].

Cancellation fee will be 20% if canceled 7 days in advance, 50% if canceled 48 hours in advance, and 100% if canceled 24 hours in advance.

Toll roads, expressways, and parking fees will be borne by the actual cost.

Please feel free to contact us using the "Inquiry Form" for details such as specific fares and quotations. Our staff will be happy to assist you.

The fare for a large jumbo taxi (wagon taxi) is determined by the time it takes from leaving the garage to returning to the garage. Fares are different from regular taxis. We can respond flexibly from short-term use to use for one day or more.
Specific fares may vary depending on period of use, route, and additional options.

If you have any questions, please feel free to contact us using the "Inquiry Form".

Advantages of hourly pricing (hourly)

We also offer a variety of options to suit your needs.
Please feel free to contact us using the "Inquiry Form" for more information, including specific fares and quotations.
Our staff will be happy to assist you.

We also offer a variety of options to meet your needs.
Please feel free to contact us using the "Contact Us" form for more information on specific fares and estimates.
Our staff will take good care of you.

Of course! Check here for the fare chart.

• Toll roads, expressways, and parking fees will be borne by the actual cost.
• Cancellation fee will be 20% if canceled 7 days in advance, 50% if canceled 48 hours in advance, and 100% if canceled 24 hours in advance.
• Minimum usage time is 2 hours.

We accept the above credit cards.

Yes, please pay in advance. The actual cost will be paid after the final cost has been determined.

After we receive an email or phone call from the customer and the fare is confirmed, we will send an email link for freight payment to your email address, so you can make the payment there.

In addition, our drivers have payment terminals for the actual expenses, so you can pay by cash or credit card.

From the time the car leave our garage until the car return to our garage.

What is Urban Hire?

Advance reservations are required for urban car hire services, and drivers are on standby at designated business locations. Based on your requests, details such as pick-up location and fare will be pre-set and services will be provided accordingly. This is a style where you have a chauffeur-driven car to yourself for a few hours or a day.

The price includes all the time from the time the driver leaves the office to the time the driver returns to the office. Basically, a driver and their car are contracted for a period of at least two hours, and toll roads and parking lots are billed at actual cost.

Regarding empty vehicle forwarding and minimum usage time

Minimum usage time is 2 hours.

This is a new classification of hire cars established by the Ministry of Land, Infrastructure, Transport and Tourism in order to avoid competition with conventional taxis and hire cars. Basically, it is not intended to be used for less than 2 hours. Heiwa Kanko Corp. which operates JumboTaxy.com, also operates conventional taxis and hire cars, so we can provide flexible consultations.

The empty vehicle forwarding fee will be added to the actual operation portion.

Even if the customer actually uses the service from 9:00AM to 11:00AM, the fare will be calculated based on the time from when the car departs from the company's garage to when the car returns to the garage. That is, the empty vehicle forwarding charges before 9:00AM and the forwarding charges after 11:00AM are taken into account. Therefore, we recommend that you always get a quote. Heiwa Kanko Corp. which operates JumboTaxy.com, also operates conventional taxis and chauffred driven hire cars, so we can provide flexible consultations. Please feel free to contact us with any questions.

For more information, please contact us for a quote!